Privacy Policy

1. Introduction

The Builders Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using The Builders Hub, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and password when you register
• Profile Information: Job title, profile photo, and business details
• Property Data: Listings, communities, floorplans, images, and pricing information you upload
• Communications: Messages, support requests, and feedback you send us
• Payment Information: Billing address and payment method details (processed by our payment providers)

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies, preference cookies, and analytics cookies

2.3 Information from Third Parties

• CRM Data: Information synced from integrated CRM systems (HubSpot, Lasso)
• Authentication: Profile information from OAuth providers if you use social login
• Analytics: Aggregated data from analytics providers
• Calendar providers: If a business connects its Google Calendar or Microsoft calendar to ForgeHome, we access that calendar on its behalf as described in section 2.4

2.4 Google Calendar and Other Connected Calendars

A business using ForgeHome may connect a Google Calendar (or, when available, a Microsoft calendar) so that appointments booked through ForgeHome appear on the calendar its team already uses, and so that time already blocked on that calendar is not offered to customers. When a business does this, ForgeHome accesses the following through the provider's API, with the business's explicit authorization:

• The list of calendars on the connected account, so the business can choose which one to link to each team member.
• Free/busy information and event times on the calendars the business selects, used only to avoid offering appointment times that are already taken.
• Creating, updating and removing events that represent ForgeHome appointments on the calendars the business selects. If the business moves such an event on its calendar, ForgeHome updates the appointment to match and notifies the customer.

We use this data solely to provide the calendar feature the business asked for. We do not read the content of events that ForgeHome did not create beyond the times they occupy, we do not use calendar data for advertising, we do not sell it, and we do not share it with third parties except the service providers that host and operate ForgeHome. ForgeHome's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Access tokens for connected calendars are stored encrypted. A business can disconnect a calendar at any time from its ForgeHome settings, which stops all synchronization and deletes the stored tokens; it can also revoke ForgeHome's access from its Google Account permissions page. Calendar data that has been synchronized (appointment times) is retained as part of the business's appointment records under section 7.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send billing information
• Send administrative notifications and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Personalize your experience and provide AI-powered features
• Send marketing communications (with your consent)
• Comply with legal obligations

Text messages. If you tick the box on a booking form agreeing to be texted, the business you booked with may send you transactional text messages about that booking: confirmation, reminders, technician arrival updates, and — where an invoice results from the visit — the invoice, payment reminders and receipts. Message and data rates may apply. Reply STOP at any time to end all such messages from that business; reply START to resume. We never use this permission for marketing.

4. AI and Data Processing

Our AI Sales Assistant and other AI features process data to provide automated responses and insights. This includes:

• Chat conversations with website visitors
• Property and listing information for context
• Knowledge base documents you upload

AI-generated content is created using third-party AI services (such as OpenAI). We do not use your data to train AI models. Conversations may be retained for quality assurance and to improve the Service.

5. Information Sharing

We may share your information with:

5.1 Service Providers

Third parties that perform services on our behalf, such as payment processing, data hosting, email delivery, and analytics.

5.2 Business Partners

When you use integrations (CRM systems, listing feeds), we share necessary data with those platforms according to their terms.

5.3 Legal Requirements

When required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property.

5.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may also retain data to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

Upon account deletion, we will delete or anonymize your data within a reasonable period, unless retention is required by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Opt-out: Opt out of marketing communications
• Restrict Processing: Request limitation of data processing
• Object: Object to certain processing activities

To exercise these rights, contact us at privacy@thebuildershub.com.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use the Service
• Provide analytics and performance insights

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: